I Have 5g But No Internet

No Internet Connexion? How to Troubleshoot Net Issues

Apr 28, 2022 Share
Internet Speed Guides

It's incredibly frustrating when your internet isn't working. Whether you're hooked up to Wi-Fi but without internet access or you lot're having trouble with a wired Ethernet connexion, we'll testify you the quickest methods to identify the problem and get dorsum online.

But get-go, we highly recommend you stop now and attempt restarting your modem and router (instructions are provided afterward this page).

On this page, nosotros'll showtime aid yous diagnose whether you lot accept an internet point result or a trouble with your Wi-Fi. In one case you've discovered which type of problem you take, continue to either the cyberspace point troubleshooting section or the Wi-Fi troubleshooting department. If you're notwithstanding stumped, use our avant-garde troubleshooting department for especially tricky circumstances.

Alternatively, you can jump straight to our complete list of net fixes and try each one until you're dorsum online.

Do yous take recurring internet issues? A different package or provider could make a huge difference in the quality of your service. Use the aught lawmaking search below to see what'south available in your surface area.

Is the problem with your net bespeak or your Wi-Fi?

You can differentiate an internet signal issue from a Wi-Fi issue past using the post-obit key troubleshooting steps designed to locate the source of the problem. Internet bespeak issues have dissimilar fixes than Wi-Fi issues—so, it's important to find out which you lot're dealing with to get back online ASAP.

Cheque the lights on your equipment

Well-nigh all modems and routers have LED condition lights. You may also accept a philharmonic unit that is an all-in-ane modem/router (too chosen a gateway). Either fashion, the LED condition lights on your equipment are very helpful for chop-chop diagnosing network problems.

Check the cyberspace bespeak light

The light for an cyberspace connectedness is on your modem and is normally labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light (usually white or greenish) is solid.

If the light is red or not on at all, you have an net bespeak problem as your modem isn't successfully connecting to the internet. If this is y'all, skip ahead to our internet signal troubleshooting section.

Check the Wi-Fi light

The WiFi low-cal(due south) will be on your router or somewhere beneath the internet connexion calorie-free if you have a modem/router combo unit. Labels for Wi-Fi lights vary but commonly will read "2.4G" and "5G," "WLAN," or "Wireless." These lights should be on and are unremarkably blinking. If the Wi-Fi calorie-free(s) are off or red, your router isn't broadcasting a point. Skip to the Wi-Fi troubleshooting department to begin troubleshooting.

If the equipment lights aren't revealing your cyberspace issue, read on for the adjacent steps.

Pro tip:

A lot of internet issues can be remedied quickly by merely restarting your modem and router. It's an easy fix that's always worth a shot.

To restart your modem and router, unplug the power cable for 10 seconds and plug it dorsum in. The equipment will have a few minutes to reboot.

Try using an Ethernet cable to test your connection

If you're on Wi-Fi, try plugging your calculator directly into your router with an Ethernet cable. This is the tried and true way to differentiate signal bug from Wi-Fi issues. Connect the Ethernet cable to the port on your figurer, and plug the other end into one of the LAN ports on your router (these are usually yellowish). Connecting the computer directly to the single port on a modem bypasses essential security measures congenital into the router. You need to connect to a router or modem/router philharmonic unit of measurement to remain protected online.

If your internet comes dorsum when you use a wired Ethernet connection, then you accept a Wi-Fi problem; continue to our Wi-Fi troubleshooting section. If you still don't have internet, the problem is likely bigger than your Wi-Fi, but it might notwithstanding just be your device. Attempt accessing the web on a different device. If you still can't become online, move on to our internet signal troubleshooting section to solve the problem.

Check for an internet outage

It could be that you're not the only one whose internet is downward. Yous tin find data about internet outages on the website Downwardly Detector, or you tin contact your internet access provider (Isp) to investigate.

The site or service you lot're trying to admission could besides exist down. Try a few different websites. If they load properly, the original website you went to could be down for all visitors. (You lot can confirm this by typing in the URL at downforeveryoneorjustme.com.)

Pro tip:

If the net is down in your surface area, yous may exist able to utilize your cell telephone as a mobile Wi-Fi hotspot to become online. You tin also get outside in search of a public Wi-Fi hotspot to connect to. Take a look at our Wi-Fi hotspot guide for more than details.

Wi-Fi without internet access

If you're connected to your Wi-Fi but yet don't accept internet access, there'south probably something incorrect with your net indicate. The same is true if you're unable to access the internet using a wired connection. Endeavour these fixes first.

Restart your modem, router, and device

Restarting your modem and router should be the first matter you practise when encountering an net betoken outcome. Don't skip this step! This is most always what tech support will ask you to endeavour beginning, as it often solves the problem.

To restart your equipment, unplug the power cable for lx seconds and plug information technology dorsum in. The equipment volition take a few minutes to reboot. It's likewise a good thought to restart the device you're using.

Check your cables and wires

Wires and cables often become loose or damaged from repeated tension stress. The conduit feeding the internet to your modem is either a coaxial cable (the same used for cable TV), an Ethernet cablevision, or a telephone cable. The all-time style to troubleshoot cables is to bandy them all out, if you have extras.

Otherwise, make certain to connect these cables to both the modem and your wall outlet. Ethernet and phone cables should click when they are fully inserted into a socket. Coaxial cables should be screwed on snugly.

As well check for harm. Encounter if the cable looks torn or perhaps chewed by a pet. Ethernet and phone cables are especially decumbent to damage, as the copper wires inside are very thin.

Pro tip:

Ethernet cables aren't all the same, and it'southward important to get the right type of Ethernet cablevision for the job. See our Ethernet cable commodity to brand sure y'all have the right one.

When should yous contact your provider?

It's a good idea to endeavour some basic troubleshooting before contacting your provider. Restarting your modem and checking wires will likely be the beginning things tech back up asks you to exercise anyway. But if you tin't solve the trouble on your own, contacting your provider is a good idea.

If your ISP isn't experiencing an outage, it can run a diagnostic on your modem to see if it'due south properly communicating with the network. They may discover many possible problems, including a depression bespeak level, device registration bug, obsolete equipment (fifty-fifty if you hire it from the Internet access provider), or a glitch in the system. You may have just forgotten to pay your internet bill.

Most large ISPs also have online/chat support options through their websites and apps, if you'd rather not sit on the phone.

If you're still having problems after trying these common fixes, move on to our advanced troubleshooting section farther downwards the folio.

Wi-Fi troubleshooting

You lot've figured out something'due south incorrect with your Wi-Fi. Wi-Fi gets tricky. It's radio waves being circulate by your router and a number of things can interfere with those waves. Try these common fixes first.

Restart your router

This gear up works so ofttimes that it's always worth trying first. The process is the aforementioned as restarting a modem: unplug the router or gateway, await 60 seconds, and plug information technology back in. Information technology will take several minutes to reboot.

Switch Wi-Fi bands (2.four GHz and v GHz)

Your router likely transmits Wi-Fi over two frequency bands: ii.4 GHz and 5 GHz. Try switching from the frequency band y'all're on to the other. This helps y'all avoid temporary interference while as well resetting the connection between your device and router. It's a common convention for the v GHz network to have a "5G" label following the network name (i.eastward., "Jane'due south Wi-Fi [5G]). The two.4 GHz band is normally labeled with your network proper noun (i.due east. "Jane's Wi-Fi) without a frequency label.

Each frequency band has its strengths and weaknesses. Basically, 5 GHz Wi-Fi is faster but doesn't travel as far. two.4 GHz Wi-Fi travels farther but is slower than five GHz and more than susceptible to radio interference. So, if you're far from the router endeavour the two.four GHz, and if y'all demand more speed and are within range, requite the v GHz a endeavour.

Test your Wi-Fi on unlike devices

If you're on your laptop, utilise your phone or tablet to see if you tin can get online over the same Wi-Fi connection. If it connects on one device but non the other, then you know that your internet Wi-Fi is fine and it's the disconnected device that'south having the trouble.

Try a different Ethernet cable

If yous accept a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and run into if it makes a deviation. Cables don't final forever, and it could exist that your current Ethernet cable has kicked the bucket and needs to exist replaced.

Pro tip:

Need a recommendation on a good replacement cablevision? This Cat-6 Ethernet cable is fast, sturdy, and affordable. You could also check out our article on the best Ethernet cables to learn more.

Amazon.com Price (equally of ten/21/2021 10:15 MST). See full disclaimer.

Improve the position of your device and/or router

For router placement, the key factors to consider are altitude, elevation, and obstructions. So, when picking a spot for your router, choose somewhere central and elevated relative to your devices. Furthermore, exercise your all-time to avoid placing the router almost any electronic devices (especially microwaves) or any confusing surfaces.

Wi-Fi radio waves get weaker the farther they travel. You want to take your device well within your router's broadcast range. The Wi-Fi signal meter on your device helps you judge the strength of the current Wi-Fi signal.

It's besides important to place the router as high every bit possible. The router'southward signal broadcast isn't a direct line to your device. The signal shines out like light from a bulb, creating a dome of Wi-Fi. A higher router ways a wider broadcast and better coverage of your home.

Sure obstructions and devices tin also interfere with Wi-Fi signals. Wi-Fi can easily pass through wood and drywall, but tile, metal, concrete, and peculiarly water are known to interfere with Wi-Fi signals. Microwaves, baby monitors, and cordless phones are also Wi-Fi killers when they're running.

Run across our article on where to place your router to larn more than about finding that perfect spot for your Wi-Fi automobile.

Advanced troubleshooting

If none of those quick fixes did the trick, there's nonetheless plenty of things to endeavour. Keep in mind that your problem may have more than than 1 cause. That's why we recommend going through the above steps commencement, as they are the most common fixes for internet issues.

Below are some of the rarer internet issues. These can be tough to diagnose, and so information technology'due south best to just try each one out until something works.

Run the net troubleshooter (for Windows)

If you lot're on Windows, run the built-in troubleshooter program to see if your computer tin can set the issue for yous. For Windows x, click to Offset > Settings > Update & Security > Troubleshoot, and so select the troubleshooter for Net Connections.

Run Apple Diagnostics or Apple Hardware Test (for macOS)

Most Mac computers take a built-in diagnostic program that will scan your figurer for issues, including problems with Wi-Fi. Information technology's called Apple Diagnostics on models from 2013 and later and Apple Hardware Test on models from 2012 with at to the lowest degree Os X 10.eight.4.

To run Apple Diagnostics, disconnect any Ethernet cables and external drives, striking restart, and concord downward the D key as the computer reboots. Option a language, and and then the diagnostic volition launch automatically.

Yous tin can launch the Apple Hardware Test in a similar fashion. The only difference is that yous should press Return or the right arrow push when the screen for the examination appears every bit your estimator is restarting and you're given the prompt to choose a language.

Clear your DNS cache

The DNS enshroud is a digital log your browser uses as a shortcut to rapidly load web pages you lot've visited before. But your enshroud tin can create technical problems if there'south a glitch or online malware has inserted uninvited URLs into your cache.

Here'south how to clear your cache on unlike devices:

Windows

Go to the Command Prompt by doing ane of these things:

Option one: Type "cmd" into the search bar

Selection 2: Find the Command Prompt shortcut in the Windows System folder

Selection 3: Type "cmd" into the Run window.

Once you lot're in the Command Prompt, type in "ipconfig /flushdns." Hit Enter to flush the cache.

Mac

Run the Terminal app. Yous can discover it one of these ways:

Pick 1: Open Terminal in the Utilities folder.

Choice 2: Search "Terminal" using the Spotlight function.

In the Last app, enter the control to flush your cache. The command you'll type tin can be slightly different depending on your Mac operating organisation (Os):

Yosemite and after: sudo killall -HUP mDNSResponder

Yosemite x.ten–x.10.iii: sudo discoveryutil mdnsflushcache

Mavericks, Mountain Lion, Lion: sudo killall -HUP mDNSResponder

Snow Leopard: sudo dscacheutil -flushcache

You'll exist prompted to enter in the administrator password for your account. Then your cache is flushed—and hopefully any glitches with it.

Smartphones

On an iPhone or Apple device, at that place are two easy ways to articulate your DNS cache:

Option i: Switch on and and then switch off Airplane Mode.

Option two: Restart your device.

For Android devices, here's how yous clear your DNS cache:

Footstep 1: Type "chrome://net-internals/#dns" into the URL bar in Chrome.

Stride 2: Tap the DNS card.

Step three: Click Clear Host Cache.

Subsequently y'all've cleared your cache, examination your connection to see if it's back online.

Is your connection every bit fast as you need?

You can e'er take our speed test to come across if your internet speeds match those offered on your monthly internet plan.

Browse for viruses and malware

Run a browse to see if malware or a virus is on your estimator. Malicious programs can use upwards a lot of your bandwidth or block your internet connectedness entirely. McAfee, Norton, and Bitdefender all make quality antivirus software.

Switch off your antivirus software

We definitely recommend keeping antivirus software activated on your computer. Nonetheless, misconfigured antivirus protections can sometimes interfere with your internet connection, so effort turning off your antivirus software or firewall to see if the cyberspace comes dorsum.

Utilise a different Wi-Fi aqueduct

This is especially of import for those living in apartments and other living situations where in that location are multiple routers in the same area. Routers automatically select a frequency channel on which to broadcast your Wi-Fi. If there are other devices and routers nearby, these channels can become overcrowded.

To assess the best aqueduct for your dwelling house, yous'll need to utilize a Wi-Fi channel analyzer. In that location are many free Android apps (iOS doesn't allow it, unfortunately) that tin can do this. The aqueduct analyzer will tell you what channels are being heavily used. Once you discover a relatively open up channel, change the channel in your router's settings. Encounter our article on how to log in to your router if you need some aid with this.

See what'south on your Wi-Fi network

There may be a device on your Wi-Fi network that's hogging the bandwidth or creating other connectivity problems. Your router might likewise limit how many devices can exist connected at once, and it could exist boot devices off the network as a result.

To observe out what's on your network, log in to your router'due south interface (use your jail cell phone if you can't get Wi-Fi on your calculator or connect via Ethernet) and look for a list labeled with a term like "DHCP clients," "connected devices," or "attached devices." Commonly, the name of the devices being used are included on the list (example: "Peter'southward iPhone," "Rebecca's Macbook," or "Computer i").

You can then figure out who'southward using the Wi-Fi and enquire everyone in your household if they're doing anything that's taking up too much internet speed.

Many routers permit you kick devices off the Wi-Fi, so get ahead and requite a user the boot if you don't know them or they're causing problems. Y'all can likewise change the Wi-Fi password so they tin't get back on.

Internet running slow?

If yous're experiencing repeated slowdowns and outages, you may have an net plan that's too tedious. Have our "How much speed exercise I need?" test to run across if you lot're paying for enough internet bandwidth to deliver the goods.

Make sure yous take a working IP address

There's a chance your computer is having trouble configuring a valid IP address. Your calculator needs a unique IP to get on the internet, simply you lot won't be able to get online if multiple devices are assigned the same IP or if something has prevented your computer from assigning i. It'due south not a particularly common issue, simply information technology can happen—especially if you have multiple routers on the aforementioned home network.

To ensure you lot have a valid IP accost, employ the instructions in our article on how to observe your IP address.

Force open the network's login page (for public Wi-Fi)

Hotels, airports, and cafes often provide free net—usually, all y'all take to do is open up your browser and sign on to the public Wi-Fi network through a login screen. But what if that login folio refuses to load?

Y'all can forcefulness open the login page by typing one of these codes into your browser'south accost bar:

• 127.one.1.one
• 1.i.ane.1
• 192.168.i.1
• http://localhost

Become fiber internet

Cobweb cyberspace is past far the fastest and nearly reliable internet yous can get. And then if you tin become a fiber cyberspace package for your domicile, we highly recommend y'all get for information technology, since it will vastly reduce the hazard of annoying slowdowns and service outages that are more common on other cyberspace connection types.

You can go speeds of anywhere from 100 Mbps to 1,000 Mbps on a cobweb connection, giving you aplenty bandwidth to embrace a range of activities and tasks while as well supporting many other users on your Wi-Fi. Prices range from $35 per month to $100 per month.

Fiber isn't available everywhere, unfortunately. Merely if you frequently have problems with your connectedness, it could exist worth looking into some kind of upgrade or switching providers.

Enter your zip code to meet what other cyberspace options are in your surface area. Information technology may be worth switching internet providers if you experience frequent technical glitches.

Upgrade your equipment

Yous may experience connectedness issues if you have outdated equipment that doesn't friction match the latest wireless standards: 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi half-dozen). You'll also want to ensure that your modem supports DOCSIS 3.0 protocol or newer (for cablevision cyberspace).

You may take issues with an older router, reckoner, or other Wi-Fi device that doesn't adhere to recent wireless standards. In that case, you may desire to invest in a new router. Or your figurer may need a new wireless adapter (a device that lets you connect to a Wi-Fi network).

Here's how to cheque the wireless standard of your computer:

Mac

Step 1: Hold down Option while clicking on the Apple tree menu in the top left of the screen, and then select System Information.

Step 2: Scroll down to Network, click Wi-Fi in the driblet-downwardly menu, and look for the readout for Supported PHY Modes. This will tell you what wireless standard your calculator is outfitted for.

Windows

Stride 1: Right-click on the Start menu push button and and so click the command for Device Manager. (Or blazon "Device Managing director" into the search bar in the Commencement bill of fare—either way works.)

Step 2: Once you're in Device Manager, click on the menu titled Network adapters and wait for the listing of your wireless adapter and the wireless standard it'south set to.

Reset your equipment to factory settings

If you've tried everything else to no avail, information technology may exist fourth dimension to reset your router or gateway to its factory settings. This is a pretty large footstep because information technology volition restore the router/gateway to the mode it was when you start pulled it out of the box, wiping the slate clean.

Resetting your router will erase your countersign and issue a default one (which you will and then desire to change for security reasons). Information technology will besides erase whatever memory of custom features or guest networks you've set up through the router, and it will kicking off all the devices that were signed onto the network.

Getting everything back up and running again volition take a chunk of time out of your day, and then this is worth trying merely if you have no other options.

Anyway, here's how y'all do information technology. Utilize a safety pivot or paperclip to button the button hidden in the tiny pigsty at the back of the router. Concord it downward for a few moments until the status lights go out and begin to reset.

Pro tip:

Even if your internet is working fine, there are ever ways to make your Wi-Fi connection fifty-fifty improve. Take a wait at our tips on how to meliorate your Wi-Fi bandwidth.

Reset your reckoner's network settings (a.chiliad.a. the nuclear selection)

If all else fails, it'due south time to reset your reckoner'southward network entirely. This changes everything back to default settings. It'due south not the nigh convenient option, simply it could be the fix y'all need to start from scratch and erase the Wi-Fi bugs once and for all.

Go on in mind that this isn't like turning off the computer and turning information technology back on. In the same mode that resetting your router restores that equipment to factory settings, restoring your network totally wipes out your computer'southward Wi-Fi settings, bringing it back to how it was when y'all were merely setting it up for the get-go fourth dimension.

Your estimator will forget your network settings, including your Wi-Fi network'southward name, passwords, and VPN settings. Do this only as a last resort. Make sure yous relieve your passwords and other necessary info before doing the reset.

OK, then. Gear up? Alright, hither'southward how to do it:

How to reset your Wi-Fi network on Mac

Stride 1: Click Apple card > System Preferences > Network.

Step 2: Click on Wi-Fi in the drop-downwardly menu on the left of the screen

Pace iii: Hit the minus (-) push to remove information technology. And so add it again past clicking the plus button (+) and selecting Wi-Fi in the Interface options.

Pace 4: Striking Employ and close out of the Network settings.

How to reset your Wi-Fi network on Windows

Step 1: Click to Windows Settings > Network & Internet > Status.

Step ii: Hitting the Network reset push.

Step 3: Hit Reset now to ostend.

Stride 4: Hit Yeah to confirm once more. (This is just for Windows x. For previous Windows operating systems, see Microsoft's Support page.)

Step v: Restart your calculator and follow the prompts for Windows to guide you through setting upwards your new home network. Adept luck!

Complete list of fixes if your cyberspace is not working

If you'd rather skip the troubleshooting and merely showtime trying things, have at it. Hither are all our internet fixes in a simple listing.

one. Restart your equipment

To restart your modem and router or gateway, unplug the ability cable and look 60 seconds before plugging it back in. It volition take a few minutes to reboot. Restart your device as well.

2. Connect with an Ethernet cable

Connecting via Ethernet will rule out issues with your Wi-Fi network. If you can get online via Ethernet, at that place'due south something interfering with your Wi-Fi. This fix gets y'all back online right away, and then yous can utilise our Wi-Fi troubleshooting section to prepare the issue.

3. Check for an net outage

The internet may be downwardly in your expanse. You tin use a site like downdetector.com to see if anyone else is having connectedness issues in your area. Many ISPs also take outage alerts via their websites and apps. Of grade, you could ever just contact your Internet access provider to find out if in that location's an outage.

iv. Try using a different device

Meet if you can get a connectedness on a different device. The device you're using might not be continued properly to your router.

5. Cheque your wires and cables

Your cables and wires could be loose or damaged. Coaxial cables should be screwed on snugly and phone and Ethernet cables should be fully inserted into the sockets. While yous're at information technology, wait for signs of damage in the form of kinks, hard twisting, excessive tension, even chew marks from pets.

You could also try just swapping out all the cables if y'all accept extras. The copper lines inside the cable or in the connectors could have go severed without whatever obvious visible signs of damage.

6. Run your computer's cyberspace troubleshooter

Something may be awry inside your computer'south operating system. Both Mac and PC computers accept troubleshooters built into their OS that tin solve the problem for y'all. If yous demand help, run across our instructions on using your reckoner'due south troubleshooter.

7. Reposition your router/gateway

Your router's placement tin can make or break your home'south Wi-Fi coverage. The cardinal things to remember when choosing a location are height, distance, and obstructions. Elevate your router to provide a wider coverage area. Choose a central location to embrace your habitation every bit completely equally possible. Lastly, exist mindful of obstructions like metal, tile, concrete, and h2o that can hamper Wi-Fi signals.

Alternatively, you could try moving your device closer to your router—somewhere with a articulate line of sight to avoid obstructions. Meet our article on router placement for more data.

viii. Update everything

Obviously, yous'll need internet access to update your Bone, system firmware, and network software. To do so, y'all may need to utilise your mobile phone as a Wi-Fi hotspot, seek out a public Wi-Fi hotspot, or hop on a friend or family unit fellow member'due south internet connexion.

It's important to keep the Os and applications on your devices updated. Be especially mindful of Bone updates, firmware updates (particularly network and wireless adapter updates), and antivirus application updates.

9. Ensure your equipment isn't obsolete

You may exist using an obsolete modem, router, or gateway—even if you rent your equipment from your Isp. The provider will usually notify you if you lot're renting obsolete equipment, merely it'south easy to overlook this alarm.

Ensure your modem supports the DOCSIS iii.0 protocol or newer (for cablevision internet). Your router and device should support the Wi-Fi 5 wireless standard or newer.

The firmware on your equipment is usually updated automatically by the ISP.

x. Check your modem's signal level

The betoken from your Internet service provider to your modem needs to be above a certain forcefulness threshold to function properly. Low bespeak to the modem could easily upshot in a slow or completely dead cyberspace connectedness.

It used to exist that only a broadband technician with an expensive meter could tell your signal forcefulness, but now, many routers and fifty-fifty some Internet service provider apps will give you a indicate reading. Y'all can also call your ISP to run a diagnostic on your modem. If you lot have low signal strength to your modem, yous probably need a technician to come out and repair the problem.

11. Contact your Internet service provider

Your Internet service provider tin assist yous diagnose connexion bug by running a diagnostic on your equipment. Client service can notice and solve all kinds of bug over the phone or through chat support. It's certainly worth a effort. If your result can't be solved over the telephone, you tin set up upwards an appointment with a technician merely in case y'all tin can't prepare the issue yourself.

12. Turn off your antivirus software

This isn't something we recommend lightly, only it could do the trick. Turning off your antivirus software makes your system more vulnerable to malicious software and cyber attacks. Still, your antivirus software is a major link between your device and the internet. The possibility of an upshot here is often worth exploring later on exhausting the likely causes.

If you lot are able to become online after deactivating your antivirus software, nosotros recommend you lot either turn information technology back on and make it touch with your antivirus software's technical back up team or replace the software immediately before browsing the web unprotected.

xiii. Reset your equipment to factory settings

Resetting your modem and router or gateway reverts all settings to the manufacturing plant defaults. The most important affair to remember here is that your passwords and networks will all be erased. Yous'll have to reset your network proper noun and password and reconnect all your devices.

Additionally, the login credentials used to access and change your equipment's settings volition also switch back to the default username and countersign (normally printed on a sticker attached to the equipment). This is different from your Wi-Fi name and password. If you don't know your equipment's default login credentials, you should phone call your equipment's manufacturer or Internet service provider (for rented equipment) earlier attempting this step. Y'all could finish up completely locked out otherwise.

See our instructions in a higher place to learn how to reset your equipment.

fourteen. Brand sure you have a working IP address

There's a adventure that your computer is having problem configuring a valid IP address. Your calculator needs a unique IP to get on the internet, but you won't be able to get online if multiple devices are assigned the same IP or if something has prevented your figurer from assigning i. It's not a particularly common effect, simply it can happen—particularly if yous have multiple routers on the same home network.

See our instructions above to learn how to check for a valid IP accost on Windows and Mac.

fifteen. Reset your calculator's network settings

Resetting your network settings is similar to resetting your equipment. Your computer's network settings will revert to their factory defaults, and you'll need to re-enter your network information again.

See our instructions higher up to learn how to reset your computer'due south network settings.

Withal can't get good Wi-Fi? Information technology may be time to switch net providers. Type in your nil lawmaking to run into if you can notice a more reliable Internet service provider in your expanse.

Disclaimer

Product prices and availability are accurate every bit of the date/time indicated and are discipline to modify. Whatsoever cost and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this production. HighSpeedInternet.com utilizes paid Amazon links.

Certain CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON. THIS CONTENT IS PROVIDED 'Equally IS' AND IS SUBJECT TO Change OR REMOVAL AT Whatsoever TIME.

Author - Austin Aguirre

Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.Southward. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State Academy, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.

Editor - Rebecca Lee Armstrong

Rebecca Lee Armstrong has more six years of feel writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing almost home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Visitor, TechnoFAQ, and iMore.

Source: https://www.highspeedinternet.com/resources/no-internet-connection-troubleshooting-guide

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